Reports To

Regional Manager

Job Summary

The Commercial Service and Installation Technician, under the direction of the Regional Manager, will primarily be responsible to install and trouble shoot cable and telecommunications systems within businesses in commercial settings.  The Commercial Service and Installation Technician must demonstrate an aptitude for learning new technologies, must work systematically and efficiently, and must demonstrate a high level of integrity and work ethic. This is as much as a technician position as it is a customer service position. Intek is looking for applicants that have exceptional customer service skills and communications skills. Intek will be requesting current or prior metrics information, including Repeat, CMP and QA numbers.

Why Intek?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed. Organization - Able to keep tools, equipment, materials, the vehicle and the workplace organized. Works in a systematic and efficient manner.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanour, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's licence with a clean driver's abstract
• Valid auto insurance
• Clean criminal record check
• 1-3 years or more experience in Telecommunications Service and Installation, (specifically the cable field)
• 1 year or more experience completing home phone and a great knowledge of NSL
• Previous commercial experience is an asset.
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc.  will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to a realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers, and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes, and modems
• Evaluate the customers' services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's license with a suitable driving record
• Valid auto insurance
• Must be willing to provide a Criminal Background Check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

**Minimum 6 months to 1 year of experience working with Rogers products and services** 

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek Communications Inc. offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed, and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security, and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada-wide talk and text.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

**ASK ABOUT OUR SIGNING BONUS**

Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals and replace faulty cables, power supplies, digital boxes, modems, amplifiers, and associated equipment as well as install, connect, disconnect and relocate cable outlets, digital boxes and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Field Service and Installation Technician must demonstrate aptitude for learning new technologies and high level of integrity and work ethic and must also have a drive to succeed and be able to work both independently and as part of a team.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanour, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's licence with a suitable driving record
• Valid auto insurance
• Must be willing to provide a Criminal Background Check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Do you have previous telecommunications field technician experience?  If so, ask about our $1000.00 signing bonus!

Reports To

Regional Manager

Summary

The Fixed Wireless Access Technician, under the direction of the Regional Manager, will primarily be responsible to install and service Fixed Wireless Access points. Which includes installing and testing external antenna, Ethernet cable, and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Fixed Wireless Access Field Technician must demonstrate aptitude for learning new technologies and a high level of integrity and work ethic and must also have the drive to succeed and be able to work both independently and as part of a team.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to a realistic solution.
• Results Orientation - Able to focus on desired outcomes and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer locations
• Greet customers and discuss type, quality, and quantity of products or services required
• Install and service external antenna, Ethernet cable, and modem
• Install external antenna in an optimal location, drilling holes to install Ethernet cable, install Ethernet connectors, install the modem in an optimal location for Wi-Fi signal.
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times
• Educate customers on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's license with a clean driver's abstract
• Valid auto insurance
• Clean criminal record check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Previous telecommunications work experience considered an asset

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek offers a competitive benefits package paid training, the opportunity for career advancement, discounts on home phone, internet, cable, security, and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Human Resources Manager – Human Resources Department

Summary

Intek Communications Inc. is looking to fill the position of Human Resource Manager who, under the direction of the General Manager, will primarily be responsible to identify current and prospective staffing requirements, overseeing full cycle recruitment, overseeing personnel management, developing and maintaining company policies, and procedures, managing disability and return to work claims, and disciplinary actions in compliance with company policies. This role will also oversee the orientation/onboarding of new hires and the training of all employees. This is a full-time, permanent position is located in Markham, Ontario, and reporting to the office daily is required.  

Intek Communications Inc. offers competitive compensation and career advancement opportunities including Health and Dental benefits, and discounts on Rogers products and services.

Reports To

General Manager

Salary

$70,000 to $90,000 per year, depending on experience

Competencies

• Accountability

• Coaching

• Communication

• Health and Safety Leadership

• Managing Performance

• Attention to Detail

• Continuous Improvement

• Project Management

• Conflict Management

• Cultural Sensitivity

• Decision Making

• Leadership

• Results Orientation

Job Duties

• Determine staffing requirements and oversee the hiring of staff

• Oversee personnel management, including wage increases, promotions, and terminations in compliance with company policies

• Oversee the orientation/onboarding of new hires and the training of all employees

• Develop and source training programs that are based on regulatory requirements and best practices

• Develop, review and revise company policies, including Health and Safety policies, ensuring legislation compliance 

• Administer progressive disciplinary action in accordance with established procedures

• Develop strategic performance metrics and targets that are consistent with company goals

• Ensure that all employees comply with company policies, procedures, and ethical standards

• Ensure that employees adhere to all health and safety regulations

• Evaluate employee performance and provide feedback, coaching, and formal evaluations

• Handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations

• Handle Workers’ Compensation claims, disability claims, return to work programs and review and monitor all WSIB reports 

• Participate in site and workplace inspections

• Provide leadership and coaching to managers and employees on key workplace matters such as performance management, difficult conversations, employee relations, and employee development

• Complete the company’s annual Employment Equity Report and implement strategies to improve Intek’s representation of the four designated groups

• Negotiation, communications and ongoing administration of Group Benefits programs within the organization

• Monitor assigned payroll activities and/or program components for the purpose of ensuring effective department functioning, coordinating activities and ensuring compliance with established financial, legal, and/or administrative requirements

• Provide information and documentation to Intek’s legal counsel when required

• Manage a staff of 2-3 Administrators, trainers and recruiters

• Update and maintain various systems and programs including Human Resources Information Management Systems, Applicant Tracking software, signing software, Training software, and benefits software

• Other duties, as required

Job Requirements

• Minimum Five years of experience in human resources or a management role, preferably in a medium sized private sector, non-unionized company

• Post-secondary education in Human Resources or equivalent experience

• Strong knowledge of health and safety legislation specific to Federally regulated industries

• Strong knowledge of the Canadian Human Rights Act, the Canada Labour Code - Parts II and III (CLC), The Personal Information Protection and Electronic Documents Act (PIPEDA), The Workplace Safety and Insurance Act (WSIAT), The Employment Equity Act, and other applicable federal legislation

• Strong conflict resolution skills

• Experience administering progressive discipline

• Experience managing Long Term Disability and return to work programs

• Experience with coaching and employee development

• Proven experience preparing and conducting post-implementation evaluations

• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

• CHRP or CHRL designation or in progress considered an asset

• Working knowledge and experience with the Workplace Equity Information Management System (WEIMS), ADP, DocuSign, Talentsorter, and HRdownloads considered an asset

• As per Intek’s Policy on COVID-19, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies to all employees, regardless of their work location.  This is a condition of employment. Accommodation requests will be assessed on a case-by-case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).

 Work Conditions

• Working in a busy office environment with frequent interruptions

• Interaction with employees & management

• Attendance and conducting of presentations

• Infrequent travel to other office locations

• Work under pressure and tight deadlines

Intek Communications Inc. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Intek Communications Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Intek Communications Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Intek Communications Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

What does Intek have to offer?

Intek Communications Inc. offers a competitive salary, discounts on home phone, internet, cable, security, and wireless services, and the opportunity for career advancement.

Competencies

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.
• Economical - Ensures work is completed in a way that is conscientious of company resources.
• Judgment - Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
• Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
• Ownership - Takes pride in the work that is accomplished, and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Inspect and verify shipped goods for both incoming and outgoing items prior to signing off; reject damaged goods
• Prepare and schedule shipments as assigned including appropriate paperwork for shipping and bills of lading
• Provide feedback to management regarding customer problems, mechanical problems, or delivery problems
• Resolve any cases of missing documentation, shipments, or deliveries
• Track shipments and verify receipts of shipments as required
• Accurately and appropriately file correspondence, invoices, and receipts
• Adhere to established safe working procedures and wear the proper safety equipment at all times
• Compile, verify, record, and process documentation
• Receive and process warehouse stock products
• Report any discrepancies in inventory to management
• Operate lifting devices such as forklifts
• Manually load and unload materials from pallets, skids, platforms, cars, and lifting devices
• Assist with the cleaning and shuttling of vehicles
• Tag, mark, or label stock items and ensure they are placed in the correct storage location

Job Requirements

• High school diploma, GED, or equivalent
• Warehousing experience is considered an asset
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Demonstrated knowledge of driving rules and regulations
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• High level of integrity and work ethic

 Work Conditions

• Flexible hours including mainly mornings 7am to 11am 3-5 days per week approximately 18-20 hours per week 
• Operation and use of necessary tools, machinery, or equipment
• Extended periods of standing, and other physically demanding conditions
• Lifting, moving, or manipulating objects up to 50lbs

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.