Reports To

Regional Manager

Job Summary

The Commercial Service and Installation Technician, under the direction of the Regional Manager, will primarily be responsible to install and trouble shoot cable and telecommunications systems within businesses in commercial settings.  The Commercial Service and Installation Technician must demonstrate an aptitude for learning new technologies, must work systematically and efficiently, and must demonstrate a high level of integrity and work ethic. This is as much as a technician position as it is a customer service position. Intek is looking for applicants that have exceptional customer service skills and communications skills. Intek will be requesting current or prior metrics information, including Repeat, CMP and QA numbers.

Why Intek?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed. Organization - Able to keep tools, equipment, materials, the vehicle and the workplace organized. Works in a systematic and efficient manner.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanour, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's licence with a clean driver's abstract
• Valid auto insurance
• Clean criminal record check
• 1-3 years or more experience in Telecommunications Service and Installation, (specifically the cable field)
• 1 year or more experience completing home phone and a great knowledge of NSL
• Previous commercial experience is an asset.
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc.  will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to a realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers, and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes, and modems
• Evaluate the customers' services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's license with a suitable driving record
• Valid auto insurance
• Must be willing to provide a Criminal Background Check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

**Minimum 6 months to 1 year of experience working with Rogers products and services** 

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek Communications Inc. offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed, and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security, and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada-wide talk and text.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

**ASK ABOUT OUR SIGNING BONUS**

Intek Communications Inc is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals and replace faulty cables, power supplies, digital boxes, modems, amplifiers, and associated equipment as well as install, connect, disconnect and relocate cable outlets, digital boxes and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Field Service and Installation Technician must demonstrate aptitude for learning new technologies and high level of integrity and work ethic and must also have a drive to succeed and be able to work both independently and as part of a team.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanour, and attitude at all times
• Educate customer on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's licence with a suitable driving record
• Valid auto insurance
• Must be willing to provide a Criminal Background Check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Use of hand tools including but not limited to electric drills
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Do you have previous telecommunications field technician experience?  If so, ask about our $1000.00 signing bonus!

Reports To

Regional Manager

Summary

The Fixed Wireless Access Technician, under the direction of the Regional Manager, will primarily be responsible to install and service Fixed Wireless Access points. Which includes installing and testing external antenna, Ethernet cable, and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Fixed Wireless Access Field Technician must demonstrate aptitude for learning new technologies and a high level of integrity and work ethic and must also have the drive to succeed and be able to work both independently and as part of a team.

Competencies

• Communication - Expresses and transmits information with consistency and clarity.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to a realistic solution.
• Results Orientation - Able to focus on desired outcomes and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Operate and drive vehicles to varying customer locations
• Greet customers and discuss type, quality, and quantity of products or services required
• Install and service external antenna, Ethernet cable, and modem
• Install external antenna in an optimal location, drilling holes to install Ethernet cable, install Ethernet connectors, install the modem in an optimal location for Wi-Fi signal.
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times
• Educate customers on how to use the products/services installed
• Ensure that customers are satisfied with the services and products
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Document and close all calls to provide a record of work completed
• Meet the Key Performance indicators as outlined by Intek

Job Requirements

• High school diploma, GED, or equivalent
• Valid driver's license with a clean driver's abstract
• Valid auto insurance
• Clean criminal record check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Previous telecommunications work experience considered an asset

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Ability to maneuver and climb a 28 foot 75lb extension ladder
• Hazards associated with conducting work outdoors
• Interaction with customers/clients, and the public at large
• Daily driving to and from work locations with a focus on courtesy and safety
• Operation of laptop computer and cell phone

What are the Perks?

Intek offers a competitive benefits package paid training, the opportunity for career advancement, discounts on home phone, internet, cable, security, and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

What does Intek have to offer?

Intek Communications Inc. offers a competitive salary, discounts on home phone, internet, cable, security, and wireless services, and the opportunity for career advancement.

Competencies

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.
• Economical - Ensures work is completed in a way that is conscientious of company resources.
• Judgment - Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
• Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
• Ownership - Takes pride in the work that is accomplished, and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Inspect and verify shipped goods for both incoming and outgoing items prior to signing off; reject damaged goods
• Prepare and schedule shipments as assigned including appropriate paperwork for shipping and bills of lading
• Provide feedback to management regarding customer problems, mechanical problems, or delivery problems
• Resolve any cases of missing documentation, shipments, or deliveries
• Track shipments and verify receipts of shipments as required
• Accurately and appropriately file correspondence, invoices, and receipts
• Adhere to established safe working procedures and wear the proper safety equipment at all times
• Compile, verify, record, and process documentation
• Receive and process warehouse stock products
• Report any discrepancies in inventory to management
• Operate lifting devices such as forklifts
• Manually load and unload materials from pallets, skids, platforms, cars, and lifting devices
• Assist with the cleaning and shuttling of vehicles
• Tag, mark, or label stock items and ensure they are placed in the correct storage location

Job Requirements

• High school diploma, GED, or equivalent
• Warehousing experience is considered an asset
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Demonstrated knowledge of driving rules and regulations
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• High level of integrity and work ethic

 Work Conditions

• Flexible hours including mainly mornings 7am to 12pm 3-5 days per week approximately 18-20 hours per week 
• Operation and use of necessary tools, machinery, or equipment
• Extended periods of standing, and other physically demanding conditions
• Lifting, moving, or manipulating objects up to 50lbs

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.

What does Intek have to offer?

Intek Communications Inc. offers a competitive salary, discounts on home phone, internet, cable, security, and wireless services, and the opportunity for career advancement.

Competencies

• Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
• Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
• Cooperation - Works with others to prevent conflict and share resources to encourage symbiotic relationships within the organization.
• Economical - Ensures work is completed in a way that is conscientious of company resources.
• Judgment - Ability to use sound reasoning when faced with various issues. Has the ability to make quick, effective decisions.
• Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
• Ownership - Takes pride in the work that is accomplished, and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

• Inspect and verify shipped goods for both incoming and outgoing items prior to signing off; reject damaged goods
• Prepare and schedule shipments as assigned including appropriate paperwork for shipping and bills of lading
• Provide feedback to management regarding customer problems, mechanical problems, or delivery problems
• Resolve any cases of missing documentation, shipments, or deliveries
• Track shipments and verify receipts of shipments as required
• Accurately and appropriately file correspondence, invoices, and receipts
• Adhere to established safe working procedures and wear the proper safety equipment at all times
• Compile, verify, record, and process documentation
• Receive and process warehouse stock products
• Report any discrepancies in inventory to management
• Operate lifting devices such as forklifts
• Manually load and unload materials from pallets, skids, platforms, cars, and lifting devices
• Assist with the cleaning and shuttling of vehicles
• Tag, mark, or label stock items and ensure they are placed in the correct storage location

Job Requirements

• High school diploma, GED, or equivalent
• Warehousing experience is considered an asset
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Demonstrated knowledge of driving rules and regulations
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
• High level of integrity and work ethic

 Work Conditions

• Flexible hours including mainly mornings 7am to 12pm 3-5 days per week approximately 18-20 hours per week 
• Operation and use of necessary tools, machinery, or equipment
• Extended periods of standing, and other physically demanding conditions
• Lifting, moving, or manipulating objects up to 50lbs

Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.