Welcome To Animal House Wilmington
Open Positions
Customer Service Representative- Part Time
If you have a passion for animals and their well-being, you've come to the right place!
We are currently looking for dedicated individuals to join our Front Desk Team. At Animal House, we pride ourselves on providing exceptional pet care, focusing on our core values of pet purposefulness, playfulness, and togetherness. We believe that caring for our furry guests is a collaborative effort, and we make sure to enjoy ourselves while providing top-notch care.
As part of our team, you will be surrounded by like-minded animal lovers who are committed to ensuring the happiness and safety of dogs while their owners are away.
We're on the hunt for attentive, punctual, and totally pawsome individuals who have a genuine love for working with pets.
We value the commitment and dedication of our team members and recognize their potential. We offer clear career paths for those who demonstrate their passion and excellence in animal care. So, if you're ready to wag your way into an incredible career, unleash your passion and apply today!
Here's what you will be doing:
- Provide world-class service to all our customers, human and pet alike
- Have a thorough knowledge of each of our products/services
- Promote sales in the form of packages, retails items, baths/grooming, next reservation, etc.
- Have exceptional communication and listening skills- know how to defuse a situation and communicated effectively via in person, over the phone, and email
- Be willing to help keep the lobby clean- this could include cleaning up after pets
- Ensure that all clients have a positive experience as you are often perceived as the "face" of our pet resort
- Have a positive attitude, the ability to handle multiple challenges at once, and ability to learn quickly
- This position is very fast paced. You must be an excellent multi-tasker!
- Must love people and dogs!
Shifts: Must be able to work Saturday and Sunday
Pay starting at $10 an hour with the possibility of more depending on experience.
If this sounds interesting, please apply today! We would love to speak with you!
Base Salary: $10.00
Position Details ApplyDog Handler
Animal House Wilmington is looking for Dog Handlers! We're looking for individuals who want to spend all day in the company of four legged friends, with a passion for their care and safety.
Key responsibilities include:
- Overseeing a playgroup of dogs and managing their behavior and playtime as your primary focus.
- Learning animal behavior in order to provide a safe environment, including studying canine body language and learning how to make dogs comfortable in a kennel and playgroup environment.
- Managing the cleanliness of our kennels and play areas and maintaining the highest possible cleaning standards. Cleaning toys, washing dishes, mopping floors, vacuuming hair, and taking care of unpleasant doggy messes are critical aspects of the job!
- Use common sense to solve problems as it relates to dogs in our care.
- Work with initiative to take on an array of tasks in our center.
- Communicating effectively with other team members—working at a doggie daycare is fun, but only if everyone is on the same page!
- Physical activity—must be able to safely lift 50 lbs, work on your feet for multiple hours at a time, and get around in all types of weather. This is a physically demanding role.
- Must have basic customer service skills and be able to follow our safety protocols.
- Must love dogs. We have a lot of them!
If this sounds like you, we want you on our team! Currently looking for part time help only.
Pay: starting at $10/hr--with raises depending on performance and experience
Base Salary: $10.00
Position Details ApplyGeneral Manager
Are you ready to take the lead and make tails wag? As the General Manager of our vibrant village, you'll be the leader of all things fun and furry! Here's your chance to run the show, pamper pets, and ensure smiles all around.
What You'll Do:
- Lead daily operations, maintain staff, and ensure top-tier customer service.
- Work in-role flexing between administrative work and working alongside your team. This would include front desk, daycare, and kennel rooms.
- Be on the floor monitoring staff and helping them with growth and development in their role.
- Collaborate with Village Pet Care corporate staff and oversee payroll.
- Manage and train the village staff, ensuring HR compliance.
- Prepare daily revenue and end-of-day reports.
- Safeguard pet guests, administer medications, and maintain supplies.
- Take charge of your team’s work shifts while keeping the budget in check.
- Network like a pro by promoting Village Pet Care and engaging with the community.
- Complete all training programs and participate in essential meetings.
- Complete all assigned duties as necessary.
- Responsible for getting involved in community
These responsibilities ensure the seamless operation of our vibrant village.
Must-Have Skills:
- At least two years of management magic, with basic P&L experience.
- A heart for customer service and computer wizardry.
- Master the art of people management, problem-solving, and confidentiality.
- Previous animal experience a plus
- Juggling skills to manage multiple tasks and deadlines.
- Strength in communication, presentation, and motivation.
- Willingness to work evenings, weekends, and holidays
- Out of the box thinker and ability to execute to improve and grow your village
- Working manager alongside your team minimum of 40 hours a week.
- The ability to lift 40 pounds and keep those paws moving
- Looking for an opportunity to grow professionally
Why You'll Love It Here:
- Pay range $50K- $60K per year, Exempt salary position
- Perks like PTO, medical/dental/vision plans, and discounts on village services.
- Bonus opportunities
Join our pet-loving team and let's create some tail-wagging memories together!
Base Salary: $50,000.00
Position Details Apply