Office Administrator / Client Services Associate - Financial Services

Office Administrator / Client Services Associate – Financial Services 

Job Description

Joey Bocci Financial, LLC in Erie, CO needs a personable, detail-oriented Office Administrator / Client Services Associate to join our team.  As our Office Admin/Client Services Associate, you must possess a professional, pleasant service-oriented demeanor with business-appropriate phone manners; the ability to deepen and broaden client relationships; confidence in your ability to identify opportunities to create and improve efficiency; and a strong ability to work independently

Our ideal candidate is motivated to serve others, is a self-starter, and is able to easily see gaps and fill them with a positive attitude. They maintain high ethics and integrity, client and firm confidentiality and upholds a professional image with external and internal business contacts. They must also have excellent verbal and written communication, organizational skills, strong math abilities, a penchant for details, and problem-solving skills to resolve routine client questions.  

Compensation range is $27-35 per hour to start, plus bonus based on experience and exceptional performance, allowance for healthcare expenses, and retirement plan.

Required Qualifications

• Previous office administration experience within the financial services industry is required. 
• Minimum of 3 years of administrative, client service, or operations experience in a financial services, wealth management, investment, or brokerage environment. 
• Exceptional verbal and written communication skills. 
• Strong organizational skills with the ability to manage multiple priorities and deadlines. 
• High attention to detail and commitment to accuracy. 
• Proficiency with Microsoft Office Suite and other business software applications. 
• Ability to maintain confidentiality and handle sensitive client information with professionalism and discretion. 
• Strong problem-solving and critical-thinking abilities. 

Primary Duties of This Position

• Serve our clients and advisors with a wide variety of clerical and staff support services under limited supervision.
• Provide office support, including answering telephones, assisting visitors, scheduling, and coordinating multiple calendars, meetings, events, interviews, and appointments.
• Complete paperwork for meeting preparation and to open and maintain accounts in a timely manner with accuracy and precision.
• Transcribing and preparing correspondence, agendas, and other documents as directed.
• Help identify, establish, and streamline processes and procedures to constantly improve office efficiency and ensure that the branch and staff remain compliant with the rules and regulations of our industry.
• Demonstrate the ability necessary to process account and transaction information, help clients move money between accounts and resolve and/or refer problems or inquiries.
• Manage and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced small office work environment.
• Preparing reports by performing basic information gathering and analysis as directed.
• Establishing, maintaining, and updating files, databases, records and/or other documents.
• Initiating efficiency and productivity improvements to maintain all processes, in a correct and timely manner.
• maintain routine contact with clients to obtain, clarify or provide facts and information as you project a professional image.
• Stay up to date with modern office management methods and techniques; operating standard office equipment and using required software applications.
• Sort, screen, and distribute mail; order and maintain office supplies; and maintain office cleanliness, appearance and professionalism including light cleaning, etc.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• Financial services industry experience strongly preferred. 
• FINRA Series 7 and Series 66 licenses preferred, but not required. 
• Experience supporting financial advisors, wealth managers, or registered representatives. 
• Knowledge of brokerage, investment, retirement, and advisory account processes. 
• Strong mathematical abilities to gather and analyze data involved in preparing client and business reports. 
• Ability to closely monitor details and ensure reports, correspondence, and databases remain accurate at all times. 
• Desire to continue professional development and expand knowledge of the financial services industry. 

All qualified candidates will be contacted promptly for a confidential follow-up interview.   No recruiters, please.