Service Coordinator

Job Title: Service Coordinator
Location: Burlington Hyundai, Burlington, Ontario (On-Site)
Compensation: $21/hr | Full-Time | Permanent

Empower. Accelerate. Achieve.
Drive your career forward with Burlington Hyundai, where people, purpose, and performance come together.

Join a Thriving Dealership That’s Redefining the Automotive Experience
Are you a natural connector who thrives in a fast-paced environment and loves helping people? Do you bring energy, professionalism, and a “let’s make it happen” mindset to every interaction? Burlington Hyundai is looking for a confident, customer-focused Service Coordinator to support our growing Service Department. This role is an excellent fit for candidates with transferable skills in Customer Service, Reception, or Administrative Assistant positions.

Who We Are
We are a family-owned, proudly female-led dealership operated by graduates of the Georgian College Automotive School of Business. Our mission is simple: drive change and champion equality within the automotive industry.

From the shop floor to the showroom, we foster a culture built on:

• Inclusivity and empowerment
• Transparent communication
• Personalized service
• Growth, mentorship, and career advancement

Your voice matters here, and your career can truly flourish.

Position Summary
Reporting to the Service Manager, as our Service Coordinator, you are the first point of contact for Burlington Hyundai guests. You ensure every customer feels welcomed, supported, and confident in their service experience. You’ll manage appointment scheduling, maintain accurate records, and support the Service Manager and Advisors in delivering exceptional guest care.

What You’ll Do

• Guest Experience: Warmly greet and assist incoming service guests, answering and directing incoming calls with professionalism and care.
• Scheduling Optimization: Schedule and confirm service appointments based on maintenance schedules and guest needs, maximizing shop efficiency through thoughtful appointment planning.
• Proactive Outreach: Contact guests regarding reminders, recalls, campaigns, postponed maintenance, and missed appointments.
• Database Management: Document all guest interactions and maintain accurate customer records in the Automotive CRM and DMS to support service advisors.
• Administrative Support: Report guest concerns to the Service Manager, assist with filing and mail-outs, and maintain a clean, organized workstation.

Core Metrics & Responsibilities

• Accurate data entry and reliable record-keeping.
• Timely, professional, and highly satisfactory guest communication.
• Efficient appointment scheduling.

What You Bring

• Previous customer service, receptionist, or administrative experience (automotive experience is a strong asset).
• Excellent communication, interpersonal skills, and a winning, service-driven attitude.
• Strong organizational abilities with high attention to detail.
• Comfort with scheduling software and basic computer applications (Experience with SERTI software is an asset).
• Ability to multitask in a fast-paced environment with a focus on dependability and punctuality.
• Coachability and a growth mindset.

Hours of Work
Our dealership operates Monday through Saturday. This full-time, on-site role requires a minimum of 40 hours per week during general business hours.

Why You’ll Love Working With Us

• Competitive wages PLUS performance-based bonuses.
• Two weeks of vacation to start.
• Extended health insurance benefits and a company-registered pension plan.
• Career growth, ongoing training, and development programs.
• A supportive, inclusive, and modern team culture.
• Frequent staff events, BBQs, and food trucks.

Ready to Join a Team That’s Changing the Industry?
If you’re passionate about delivering exceptional customer experiences and want to grow your career in a supportive, forward-thinking environment, we want to hear from you. We are committed to a fast, responsive interview process to respect your time.

Apply today and help us drive success together. https://secure.talentsorter.com/fit/initial.jsp?PositionTypeID=122537 | Application Deadline: October 23, 2026

Our Commitment to Equity
Burlington Hyundai is an equal-opportunity employer committed to maintaining a diverse and inclusive workforce. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy.
Applicants may be subject to a background check and must meet the security criteria designated for the position. We utilize artificial intelligence (AI) in our recruiting process, including the creation of job postings and pre-screening assessments. We thank all applicants for their interest; however, only those selected for an interview will be contacted. All candidates selected for interviews will be informed of the hiring decision within 45 days of the final interview.