Junior Service Advisor

Burlington Hyundai

Junior Service Advisor

Positions: 1 (new) Permanent Full Time

Location: Burlington, On Site

Drive your career forward with Burlington Hyundai — where people, purpose, and performance come together. Burlington Hyundai is urgently seeking two Service Advisors to join our Team! Join a Thriving Dealership That’s Redefining the Automotive Experience

Are you a natural connector who thrives in a fast-paced environment and loves helping people? Do you bring energy, professionalism, and a “let’s make it happen” mindset to every interaction? Burlington Hyundai is looking for a confident, customer-focused Service Advisors to support our growing Service Department.

Who We Are

We are a family-owned, proudly female-led dealership operated by graduates of the Georgian College Automotive School of Business. Our mission is simple: drive change and champion equality within the automotive industry.

From the shop floor to the showroom, we foster a culture built on:

• Inclusivity and empowerment
• Transparent communication
• Personalized service
• Growth, mentorship, and career advancement

Your voice matters here — and your career can truly flourish.

About the Position:

Service Advisors are the heartbeat of our Service Department, creating the kind of standout customer experience that keeps people coming back. You’re the go-to expert and trusted guide, owning every touchpoint between our customers and the service team. With a sharp eye for detail and a passion for doing things right, you ensure every repair and maintenance job meets customer expectations, vehicle needs, and Hyundai’s high standards.

Duties & Responsibilities

• Greet customers in person and by phone with professionalism and care
• Create accurate work orders, confirm customer/vehicle info, and obtain signatures
• Complete walk-around inspections with customers
• Book and manage service appointments
• Provide clear updates, timelines, and estimates throughout the repair process
• Support sales of labour, parts, and accessories to meet CSI and dealership goals
• Coordinate payment and smooth vehicle pick-up
• Ensure vehicles are cleaned before delivery
• Maintain accurate records following privacy and dealership procedures
• Explain the Hyundai Canada Survey at pick-up
• Follow up on recommended repairs, no-shows, and rescheduled appointments
• Participate in Hyundai and in-house training
• Build strong, positive customer relationships

Who You Are

• Customer-focused and competitive
• Strong communicator and team player
• Organized, detail-oriented, and able to problem-solve
• Patient, adaptable, and comfortable in a fast-paced environment
• SERTI experience is an asset

Why You’ll Love Working With Us

• Competitive Salary PLUS Multiple Performance Based-Bonuses
• Company Registered Pension Plan
• Two Weeks Vacation to Start!
• Extended Health Insurance Benefits
• Career Growth and Advancement Opportunities
• Supportive, Inclusive, and Modern Team Culture
• Ongoing Training and Development Programs
• Staff Events, BBQ’s and Food Trucks

Ready to Join a Team That’s Changing the Industry?

If you’re passionate about delivering exceptional customer experiences and want to grow your career in a supportive, forward-thinking environment, we want to hear from you.

Apply today and help us drive success — together.

Our Commitment to Equity

We are an equal opportunity employer committed to maintaining a diverse and inclusive workforce. Accommodations are available upon request throughout the recruitment process.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

We utilize artificial intelligence (AI) in our recruiting process, including the creation of job postings and pre-screening assessments.

We thank all applicants for their interest. Only those selected for an interview will be contacted.